Refund Policy for Postal Kits (Self Paid)
The Functional Gut Clinic’s return procedure and policy for unused Postal kits are as follows:
Refund Reimbursements
For any unused Postal Kits which have been self-paid by the patient, the following reimbursement of costs apply:
- £165 for HMBT postal kit
Where £250 has been paid by patient, £75 has been deducted - £160 for H Pylori postal kits
Where £210 has been paid by patient, £50 has been deducted - £960 for Gastric Emptying postal kits
Where £1060 has been paid by patient, £100 has been deducted
Costs Deducted
A summary of the costs deducted are as follows:
- Consumables and manufacturing costs of the Kit
- Administration time taken to process the referral including customer contact and sending out the kit
- Clinical time taken to triage the referral and contact the patient (if applicable)
- Postage costs
Refund Process
The patient will be required to contact the Functional Gut Team within 90 days of receipt of their postal test, and confirm the following details for a refund to be processed:
- Confirmation that the kit is unused and the kit number
If a kit has been used/started, no refund will be payable - The kit must be returned to us at the patient’s own expense, including proof of postage to the following address:
The Functional Gut Clinic Manchester, 262 Deansgate, Manchester M3 4BG
- A covering letter must be enclosed detailing:
- Confirmation that a refund is required
- Patients ID details
- Full name
- Date of birth
- Confirmation of payment method
- If by Card, last 3 digits of card number used
- If by BAC’s, bank details needed
- Sort code
- Account number
- Account name
- Bank name
Upon receipt of the kit, the Functional Gut Clinic Operations Manager will process the refund back to the customer’s original payment method within 48 hours of receipt.